Incorrect Charges on Your Order

1. Double-Check Your Order:
   Before reaching out, review your order confirmation and billing statement to ensure there are no discrepancies. Sometimes, taxes, shipping fees, or discounts can cause the total to appear different from what you expected.

2. Contact Us Immediately:
   If you still believe there's an issue, don’t hesitate to contact our billing team directly at [e-mail]. The sooner you reach out, the sooner we can assist you in resolving the matter.

3. Provide Key Information:
   When contacting us, please include as many details as possible to help us investigate the issue swiftly:

   • Order Number: This can be found in your order confirmation email or on your account’s order history.
   • Charge Discrepancy: Briefly explain the charge you believe is incorrect (e.g., was the wrong amount charged, was there an unauthorized charge, etc.?).
   • Payment Method Used: Include details about the payment method you used (credit card, PayPal, etc.), especially if there’s a mismatch.
   • Date of the Charge: If you noticed the charge on your statement, let us know the date to ensure we can trace it accurately.
   • Any Screenshots or Additional Details: If possible, please attach screenshots of the incorrect charge or payment details. This can help our team pinpoint the issue faster.

4. Wait for Our Response:
   Once we have all the necessary details, our billing team will investigate the matter and get back to you as soon as possible, typically within 1-2 business days. We may ask for additional information if needed.

5. Refund or Adjustment:
   If we confirm that you were incorrectly charged, we will initiate a refund or apply the necessary adjustments to your account. We will notify you of the steps taken and ensure that the issue is fully resolved.

6. Follow Up if Necessary:
   If you don’t hear from us within 2 business days, please don’t hesitate to follow up on your inquiry. We want to make sure your experience is as smooth as possible.

Important: To help us resolve your issue more quickly, please include all the relevant information when you first reach out to us. The more details we have, the faster we can help you!

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