Customer Support Channels

 

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Q: How do I contact customer support?

You can reach our friendly customer support team in the following ways:

1. Sudsie Chatbot

   • For instant assistance, you can start a conversation with Sudsie, our friendly AI chatbot, available 24/7. Sudsie can help with order tracking, FAQs, product recommendations, and more! Simply click the chat icon at the bottom right corner of the page to start chatting with Sudsie.

2. Contact Form

   • If Sudsie can’t assist you, or if you have a more complex question, visit our Contact Us page and fill out the form. Our support team will get back to you within 24-48 hours.

3. Email Support

   • You can also email us directly at [e-mail]. We respond to most inquiries within one business day, so you can expect a reply shortly.

4. Live Chat

   • If you’d prefer to speak with a live representative, simply use our live chat service during business hours (9 AM - 5 PM EST, Monday through Friday). One of our customer service agents will be happy to assist you in real-time.

5. Phone Support

   • For more urgent inquiries, call us at [phone]. Our support team is available Monday through Friday from 9 AM to 5 PM EST.